The bid is not the product. January is the product.
Every contractor looks the same in October. A truck, a plow, and a number that sounds reasonable.
You find out what you bought at 4am on the worst night of the year. A machine goes down. The lot gets one pass instead of three. Sidewalks get skipped.
Worth asking now, while you still have leverage.
Who we serve
We plow commercial. That is the whole business.
If tenants, customers, or staff arrive before you do, we are built for your property.
If you manage more than one
However many properties. One contact. One invoice.
A portfolio usually means a different contractor at every property, a different number to call, and a different person to chase on the same bad night. J and R covers all of them under one agreement, with one account manager and one bill.
Being able to actually service every property in a portfolio is what separates us from most of this market.
View coverage map
Cicero, Clay, Liverpool, North Syracuse, Brewerton, Syracuse, East Syracuse, DeWitt, Camillus, Fairmount, Solvay, and the Route 11 and Route 31 corridors.
The fleet
Sixty-plus pieces of snow equipment. We know where every one is.
When a machine goes down at 3am, the next unit is already moving. When snow stops fitting on your property, it gets hauled off site instead of eating your parking.
Who you call
Every property gets an account manager. Not a dispatch line.
One person is assigned to your property. They know the lot, the entrances, and what your tenants need before anybody touches it.
They are also who our crews go to. When an operator has a question about your property, or notices something worth flagging, it routes through the same person you talk to. Nothing gets lost between the field and the office.
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Their direct lineNot a queue. The person assigned to your property.
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A 24/7 emergency lineFor the calls that cannot wait for business hours.
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The office, staffed through eventsA person answers while the storm is happening.
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Handed over at the walkthroughYou have all three before the first flake, not after.
Communication
Most contractors go quiet exactly when you need them.
Before the storm
Your service plan is set before the season starts. Nobody is deciding anything at midnight. Ahead of each storm you get the timing: when crews are dispatched and what triggers the first push.
During the storm
Updates while it is happening, not a summary afterward. The office is staffed for the duration. Not so you have to call, but so you never have to wonder.
After the storm
Every visit is GPS logged, and our salt and sidewalk crews keep written service logs on each one. Set it up before the season and those come back to you on whatever cadence you want.
The yard
Our yard. Our salt.
Covered bulk salt storage and our own salting trucks, with no subcontractors on any of it. We stock several ice products and match them to what the forecast is actually doing.
The work
The right machine, at the right property, at the right hour.
An apartment complex at 4am and a drive-thru at rush hour are not the same job. Most contractors bring the equipment they own and make your property fit it.
We run loaders with pushers for large open lots, skid steers for tight areas and stacking, dedicated salting trucks, and covered salt storage.
Dedicated sidewalk crews
Multiple standalone in-house crews with their own specialized equipment, doing nothing but walkways and entrances. Sidewalks are where slip-and-fall claims happen, and they are the first thing a stretched contractor drops.
Salting, all in-house
Covered bulk storage and our own salting trucks, with no subcontractors on any of it. Rock salt gets less effective the colder it gets, so we stock several products and match them to the forecast.
Coordinated in real time
During a storm we know where every unit is and how close it is to your property. Routes get covered in the right order, not whoever happens to be nearest the shop.
Contracts and billing
Every number agreed in August, including the ones for work outside the contract.
The point is not that we are cheap. It is that nothing on your invoice is a number you have not already seen.
Triggered contracts, billed your way
Service triggers at an agreed depth. Bill it seasonally for one predictable number, or per event if you would rather pay for what actually happened. Same contract either way.
A rate for the extras, set in advance
Every contracted client gets a predetermined on-demand rate for applications outside the trigger. Hauling snow off site typically runs above the contract, and the equipment and labor rates for it are preset at reduced pricing for winter clients.
Emergencies go straight to management
A direct request form for emergency service, routed to management rather than into a general queue.
Multi-year if you want it
A longer term means a better rate. Service levels, trigger depths, and what is included all get set before the season, in writing.
Before you sign
Twelve questions most snow contractors would rather you skip.
Ask every contractor you are considering. Tap a question to see how we answer it, so you can hold us to the same standard.
Do you carry general liability insurance?
If something happens on your property, this is what stands between you and the claim.
At or above industry standard.
Do you carry commercial auto on the vehicles servicing my property?
Personal auto excludes commercial work. Many small operators do not know that.
At or above industry standard.
Do you carry workers compensation?
An uninsured operator hurt on your lot becomes the property's exposure.
At or above industry standard.
Is your snow removal equipment covered?
Damage to your curb, your lighting, or a tenant's vehicle should not become your problem.
At or above industry standard.
Will you provide a certificate of insurance naming my property as holder?
The only version of "we are insured" you can put in a file.
Yes, issued on request.
Is your operator training documented?
On-the-job training is normal. Documented training holds up after an incident.
Ask us at the walkthrough. Better shown than summarized.
Can you tell me when a unit arrived, serviced, and left my property?
"We were there" is not the same as "here is when."
Every visit is GPS logged. Arrange it before the season and those visits come back to you as reports.
What happens when a machine goes down at 3am?
Every contractor's equipment breaks. The question is whether the next unit is already moving or you wait until morning.
Sixty-plus pieces of equipment, and we know where every one of them is during a storm.
Are sidewalks and entrances cleared in-house or subcontracted?
Sidewalks are where slip-and-fall claims happen, and the first thing a stretched contractor drops.
In-house. Multiple standalone crews with equipment dedicated to sidewalks.
Do you own your salt supply, or buy it per storm?
In a hard winter, contractors buying per storm run short. Contractors with their own supply do not.
Our own, in covered bulk storage. All salting in-house.
What documentation will I get about service times, conditions, and materials?
Ask what is provided and in what form, so you know before a claim, not after one.
GPS visit logs, plus written service logs from the salt and sidewalk crews. Set the cadence before the season and it arrives on schedule.
Who is my named storm contact?
Not a dispatch line. A person who knows your property before it snows.
An assigned account manager, with their direct line, a 24/7 emergency line, and a staffed office during events.
From businesses we serve
Over 300 Google reviews.
J and R is consistent and reliable. We also appreciate how they mark the property before the snow flies and repair plow damage in the spring. We have a challenging lot but they do a great job in salt city!
Snow removal: Keep up with unpredictable snow falls, do the job well, keep us apprised via email, and fix any lawn damage early in the Spring.
Started with J and R 14 yrs. ago, takes care of our businesses and homes. Summer and winter. Friendly staff, quality work and an owner who oversees all and lets nothing get by him. Proud to say we have been with them since they started. 5 star no question
J and R have supplied professional, skilled services. We are both lawn care as well as snow removal customers. I recommend them for all your landscaping and winter needs.
First class operation with exceptional customer communication and response
We recommend J and R Property Services. CNY Roof Cleaners has had great experience using there Landscape services in North Syracuse. Hardworking and personable Staff.
J and R Property Services does a wonderful job for my business.
How it works
Three steps.
Tell us about the property
About a minute. Where it is, what type it is, and how to reach you.
We come look at it
Someone walks the property. What the lot needs, where snow can go once it stacks up, which entrances and walkways matter most, and what twenty years of CNY winters teach you to check for. You meet your account manager here.
You get a written proposal
Service levels, what is included, the on-demand rates, and the number. No obligation.
Request a proposal
Request a proposal for your property.
Tell us where the property is and what type it is.
Before the season
Most commercial snow contracts are settled by September 1.
Routes fill. The properties that get the service levels they want started early.